SCALE YOUR BUSINESS WITHOUT BURNOUT
With The Complete Operations Diagnostic™️ That Frees Up 10+ Hours Of Your Time Per Week
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This is the fully-supported 90-day system that has helped over 50 online service providers build out their systems, infrastructure & team.
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This is the program you join when you’re ready to overhaul your operations so you can actually scale your business
Too many online service providers get caught up in the short game of scaling quickly.
You burn out because you don't have the structure that supports more marketing, advertising and sales.
Your Operational Infrastructure is made of 3 parts
YOUR ROLE
The life you want, the business that serves it, and your actual role in both.
YOUR TEAM
Right people, right seats. Who's next, and when.
YOUR SYSTEMS
My time in my first business went from 98% to 20% in 2 years while taking family vacations and spending 2 months in Australia with future jobs already booked.
My clients have gone from from having a team to having a team that's actually set up to help them make more money. They now have time for creative projects, taking more time off (without panicking), and spending less time on their computers doing tasks they hate.
If this is what you want inside of your business, read on….
The physical backend holding it all together.
From Stuck and Stretched Thin to a Clear Hiring Plan
“Working with Faith didn't just help me get organized. It changed the trajectory of my business. I hit my mental rock bottom at the end of 2025, five years in and financially stable, but I couldn't move the needle. Faith identified exactly where my bottlenecks were, mapped out my next hires and the order to make them, and supported me through the whole interviewing process. I now have a full playbook for the year and a foundation to actually build from.”
DANIELA KARPENOS
An operations system for six-figure online service providers who are booked out, whether you’re making your first hire OR have a team in place
THIS IS FOR YOU IF…
You want 10+ hours back in your week
For creative projects, your family and real days off. You want a business that allows you to be offline without thinking abut work.
You're exhausted from living in a loop of working hard, working all the time.
Same problems every week, fix "systems" on your to-do list again. You want a plan you'll actually follow, so you can finally get out of the loop.
You're 2–5 years in and already profitable.
Clients are coming in. Demand isn't the problem. You want your operations to finally catch up with your growth.
You've got a small core team (or hiring in the next 90 days)
but you're still the keeper of most business information. You want a team that can make decisions without waiting on you.
*Just because your ops work doesn’t mean they’ll scale*
That’s where the The Complete Operations Diagnostic™️ comes in.
You’ll walk away with a custom strategy and support system designed to take you out of the day to day — and finally make your big-picture plans feel doable (and exciting as hell).
BECAUSE HERE’S WHAT SCALING SUSTAINABLY WELL GIVES YOU:
✓ A business that allows you to have white space on your calendar. My time inside my business went from 98% in year 1, to 60% in year 2, to 20% today. And the business didn't stall. It grew.
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✓ More profit, working less. We went from booked 2 weeks out to booked 3 MONTHS out, and our profit margin went up 65% in year 2, while I was working less.
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✓ Time off that's actually time off. I've taken weeks off for family vacations, fully unplugged, and spent 2 months in Australia, with work already booked for spring when I got back.
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✓ A team set up to win from day one. I built the operational infrastructure across BOTH my businesses that allowed me to come out of the things I didn’t love to do so I could spend less time online. ( and I've hired incredible people I still recommend today).
You’ve got a vision for where you’re going — and the team to help you get there.
But between client work, chaos, and constant decision-making… that vision is collecting dust…..
Sound about right? Keep reading….
Right now you’re in the thick of wanting to scale to make more money and spend less time online , but you have no idea how inside your current setup. No structure or plan to get there.
→ You've already tried to fix it. You blocked Mondays to "work on the business." You hired the VA. You bought the ClickUp template. You're meticulous about your systems, and you're STILL the bottleneck.
→ You've hired before and it didn't go great. The next hire is already on the calendar, and you're thinking… not until I sort my shit out.
→ You're genuinely nervous that scaling will require so much of you that you'll burn out before you get there.
→ You're genuinely nervous that scaling will require so much of you that you'll burn out before you get there.
The Complete Operations Diagnostic™️ is a 90-day Done-with-you deep dive into your team, workflows, and operations so you can finally scale with a support system that doesn’t depend on you being in every Slack thread or task comment.
INSIDE The Complete Operations Diagnostic™️
Here’s what I’ll help you do:
STRATEGIZE
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A clear direction for your business AND your life, and a founder role that actually fits, so you stop doing everything just because nobody else is.
OPERATIONALIZE
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Map how work actually flows… and where it stalls. Decide who owns what, who decides what, and when things get escalated.
SCALE
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A step-by-step plan to implement your operational priorities. And the support to keep you moving.
Don’t take my word for it….
Founders who got time back in their week and fell in love with their business again
“Faith helped me make actual moves, initiated connections, challenged my ways of doing things, and has pushed me where I needed it.
It was truly game changing for me and my business.”
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SHANNON LITTLEHALE
“ Before, I was truly not creating something that was sustainable, even as it was growing. I was constantly overwhelmed, stressed and felt so alone in it all.
It's also created space for me to feel excited to talk about my business again, rather than being too overwhelmed to talk about it.”
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LAUREN MACDONALD
“I don’t lie awake at night anymore wondering how things will function or how I will onboard a contractor with all the moving pieces living in my head.
It has been like having a business coach + ops manager all in one!”
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*A CORPORATE BADDIE who can’t be revealed JUST YET
“I decided to invest in work together because I want to have my ops and systems RIGHT, and I want to grow and hire well.
I feel calm, content, happier, les stressed and am making more money!”
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JESSICA GLEIM
“In just 3 months, Faith has helped build, refine, and has streamlined communications, reduced friction, and given everyone clear direction.”
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JESSICA LEGARE
“I knew for years that operations was a gap, but figured it was fine because we’d done well without it.
If most of your business is held in your head, do yourself a solid and work with Faith”
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MADDI COOK
“ I leant on her expertise a lot and learned SO much about hiring well.
I've hired before, I'm organised, I know what it takes but this was another level.”
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HARRIET EVANS
“The biggest win is me stepping back AND AWAY from being the one holding every process together. I no longer feel like I'm sitting in the clouds..
I can see exactly how this business moves into the next few years, and HOW we're going to do it.”
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MIA REES-KING
Hey, I’m Faith Morris!
I'm Faith, Operations + Scale Strategist for six-figure online service providers.
I've helped 50+ founders get out of the center of their businesses, freeing up 10+ hours a week, mapping the seats, and naming the owners. In my own stone and masonry business, I went from 98% of my time in the business to 20%, grew our profit margin 65% in year 2, and went from booked 2 weeks out to booked 3 MONTHS out.
AND I remember exactly what it was like before all that. We'd just moved back from Australia with no network and no one handing us work. I was doing everything myself, and I knew if I didn't build it in the right order, I'd run myself into the ground doing every single thing in the business.
THE RESUME YOU REALLY CARE ABOUT
I scaled my local masonry business AND my online business to over $125,000 in revenue in the first year of business
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I’ve helped my clients generate results regardless of being a solopreneur wanting to expand their team or an agency with 9 people on it, so I know what operational infrastructure needs to exist at every stage of business.
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I spent 8 years in healthcare operations before becoming an entrepreneur. I’ve burnt out, I came out the other side and scaled two businesses that give me so much time, freedom and money I need to thrive. I know what success looks like outside of a revenue number and the operations that need to be in place to achieve it.
This program is unlike any other because it shows you how to both understand how YOU operate, YOUR vision and build the team and systems around it.
Mastering both is essential to scaling sustainably, yet it’s the very place most founders hit a wall. They hire, buy the tools, write the SOPs… and still everything loops back to them.
That’s exactly why this program was designed: to give you the complete operations roadmap, from building it to implementing it.
HOW IT WORKS:
When you join, you’ll get access to our private community, live group coaching calls for the next 90 days, and the full Build Out library: every video module, template, and SOP I use to help scale my clients sustainably well. You’ll get direct coaching from me on the real, messy situations in YOUR business.
In just 90 days, you’ll have a clear founder role, a team that knows what they own, and systems simple enough that you’ll actually use them AND A LIFE that gives you back 10+ hours a week
✓ The Choice of 2 rooms. Join The Complete Operations Diagnostic™️ if you’re solo or have a team of 1–2 and The Complete Operations - Fractitional VIP Support, if you want DFY support and want to bring in your team with you.
✓ A proven process. A 3-phase process to strategize, operationalize, and scale your business, layer by layer. Short videos (no more than 8 minutes) , clear action steps.
✓A huge resource library: Org charts, job descriptions, welcome handbooks, trial projects, onboarding plans, and more. Plug in your details and go.
✓ 2x monthly coaching calls: 90 minutes each, so you can bring your questions and get direct feedback on what’s actually happening in your business.
✓ Community support: Stuck? Post your question and get an answer within 24 hours.
✓ My vetted service providers: The people I’ve hired and keep recommending. Now you get access to them too.
“ Before, I was truly not creating something that was sustainable, even as it was growing. I was constantly overwhelmed, stressed and felt so alone in it all.
It's also created space for me to feel excited to talk about my business again, rather than being too overwhelmed to talk about it.”
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LAUREN MACDONALD
“ I worked with Faith to analyze my current team roles, design a role for an incoming team member, and help me create the next steps for what it looks like at certain benchmarks post-hire.
Faith helped me nail down the exact role and scope of this new person and how they would fit together inside my team.”
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JACLYN COX
“In just six weeks, we restructured my business from the inside out…
She didn’t just support the backend of my business. She supported me as a founder. She held space for the hard conversations. She listened, challenged, encouraged, and poured into me with a level of excellence and compassion I’ll never forget.”
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NICOLE LEON
“ I hired Faith to take an external view at our current operations, team and efficiencies.
Working with Faith has been incredible, from having her fresh perspective on how we can evolve our workflow, responsibilities and growth trajectory”
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CEELS LOCKLEY
INVESTMENT
The Complete Operations Diagnostic™️
For solopreneurs and founders with a team of 1-2
3 months
$499/month
Then 2 additional payments of $499 USD.
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✓ A proven process. A 3-phase process to strategize, operationalize, and scale your business, layer by layer. Short videos (no more than 8 minutes) , clear action steps.
✓A huge resource library: Org charts, job descriptions, welcome handbooks, trial projects, onboarding plans, and more. Plug in your details and go.
✓ 2x monthly coaching calls: 90 minutes each, so you can bring your questions and get direct feedback on what’s actually happening in your business.
✓ Community support: Stuck? Post your question and get an answer within 24 hours.
✓ My vetted service providers: The people I’ve hired and keep recommending. Now you get access to them too.
The Complete Operations - Fractional VIP Support
For founders with a core team up to 5
4 months
$1,299/month
Everything inside of The Complete Operations Diagnostic™️
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DONE FOR YOU.
I am your teams BIGGEST advocate. I want you to be able to scale without burning everyone out.
✓ DFY Your Sustainable Growth Plan. I interview you AND up to 4 core team members. You get a 6-month scaling blueprint.
✓ 3 x 1:1 Strategy Calls With Me
Hiring, restructuring, pricing. The stuff you haven't said out loud yet.
✓ Private Slack Workspace for Reviews
Get my feedback on job descriptions, system set ups, internal documents etc
FOR YOUR TEAM
✓ 1 Team Seat Included
Bring your #2! The person who is helping you grow gets support while you do too. They get their own community of colleagues as well
✓Monthly Group Coaching for Support Team
Their own room to ask questions without waiting on you.
So they grow into the role instead of just holding it.
BY THE END……
You feel like a stronger leader with a clear founder role and vision for your life inside and outside of your business
Every seat on your team is mapped. You're confident on who does what and who to bring in next.
Core systems are documented and actually in use.
A key team member is levelled up alongside you.
Your business can run, grow financially, and keep clients happy without you touching everything.
You can take a day (or a week) off without a panic attack or checking your phone.
Your Support Guarantee
If you show up and do the work and haven’t got a clear prioritized plan to give yourself back 10+ hours a week, I’ll keep supporting for up to an additional 3 months until you do.
This guarantee ensures our community is filled with serious, committed individuals, creating a better experience for everyone. If you’re not ready to put in the work, this program isn’t for you – and that’s ok.
Frequently Asked Questions
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That's exactly why you're here.
You're not drowning because you don't have enough hours. You're drowning because your business only exists in your head, and every decision has to route through you first.
More time won't fix that. Structure will.
This isn't one more thing on your plate. It's the thing that clears it.
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No. That's like cleaning the house before the cleaner shows up.
Messy is the starting line, not the disqualifier. If you had it organized already, you wouldn't need this.
Come as you are. We'll untangle it together.
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Founders don't struggle to let go because they're controlling. They struggle because they never defined the thing they're trying to hand off. You can't delegate what only exists as a feeling in your gut.
Letting go isn't a personality trait. It's a skill — and it gets a whole lot easier when the process is actually written down and someone owns it.
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You have direct access to me inside the community and I I lead the 2 calls per month.
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Yes. in VIP they get a seat if you would like them to join. I believe it's one of the most important parts.
But they do not come onto your calls or slack channels. They have their own space.