In Person Workshop I June 18, 2026 I 9:30 AM – 3:00 PM I 4 Seats Only I Faith’s home in Middletown, NJ
First Impression to Final Invoice
A one-day workshop for service providers ready to audit the full experience, from how you show up online to how you close out a client and make every single touchpoint intentional.
Oh and I’ll actually feed you really good food and really great drinks throughout the day.
Your client experience doesn’t start at onboarding. It starts the moment someone finds you.
And most service providers have no idea what their experience actually FEELS like. They’re leaking trust long before a contract is ever signed.
Your brand. Your backend. Your communication. Your follow-through.
It either builds trust… or people write you off immediately.
The service providers who get talked about, who get referred without asking, who get rehired before they even pitch…they’re the most intentional with the experience.
FIRST IMPRESSION TO FINAL INVOICE
Your backend looks tidy, but does it meet your actual standards?
A one-day workshop to audit your entire client experience — online presence, backend operations, and everything in between.
→ First impression
→ Inquiry
→ Conversion
→ Onboarding
→ Delivery
→ Offboarding
ALL OF IT
Because your client experience is not one moment. It’s the entire arc.
AND I CAN SEE THE GAPS EVERYWHERE.
How you show up, how people feel, and whether the experience you’re promising is the one you’re actually delivering.
IT IS DRIVING PEOPLE TO CLICK AWAY.
What’s Included
WTF Are We Going To Do All Day?
4 people max. Focused sessions. Hands-on support. You’ll do real work on your actual business with eyes on it. (have I mentioned I’m an accountability psycho so yes I’ll be asking you to stop scrolling Instagram if you haven’t finished our work)
9:30 – 10:00 · Welcome, Coffee and Brunch Nibbles
Welcome you into my cute little home, get to meet the other 3 participants of the day and just chill out and have a little snack before we kick off for the day.
10:00 – 11:15 · Session 1: The Full Arc: CX × Ops
Led by yours truly.
We’ll look at:
How people first land on you
What happens when they inquire
Where trust builds (or drops)
What your onboarding actually communicates
How your delivery feels to a client
And how you leave them at the end
We will find ALL the leaks.
11:15 – 11:30 · Morning Tea + Coffee Break
oh another moment where delicious pastries and drinks are served ✔️✔️✔️✔️✔️
1:30 – 12:30 · Session 2: Map Your Experience. Name Your Gaps.
You’ll map your actual experience from your client’s perspective ( hello incoming massive chart paper),
And we’ll call out:
What’s unclear
What’s inconsistent
What’s costing you referrals
What’s creating unnecessary friction
Because “good” experiences don’t grow businesses or personal brands
12:30 – 1:30 · Lunch
Thank God. Literally nothing worse than a day with a crappy lunch or lunch not starting on time. WE WILL TAKE CARE OF BOTH OKAY?
1:30 – 2:40 · Working Session: Hot Seats: Eyes on Your Actual Business
I work directly with each person on their experience map while the rest of the group does structured hot seats.
Everyone is working the whole time. No one sits around waiting.
2:40 – 2:45 · Regroup + Pulse Check
Everyone back together before we say good-bye and gossip about the day.
2:45 – 3:00 · Wrap + Next Steps + Tears ( jokes kind of )
Round circle KOOM BYE YA. Everyone shares ONE thing they can implement this week.
Not someday. Not “when things slow down.”
This week.
You’ll Leave With
First Impression to Final Invoice
A Full Experience Map
→ Every touchpoint — online and backend — visible in one place
Your gap list
→ Exactly where your experience breaks down and what it’s costing you
A Personal Review
→ Customized feedback and new ideas with Faith
One clear next step
→ Not a list. One thing you can actually do this week
The way you show up matters more than the tools you use.
You need alignment between what you do and how it feels to work with you
First Impression to Final Invoice · June 18, 2026 · Middletown, NJ : 9:30 AM – 3:00 PM
Investment: $997 pay in full · or 2 payments of $500
What’s included:
Full day in-person workshop (9:30 AM – 3:00 PM)
Session 1: The Full Arc Framework — online presence through offboarding
Session 2: Experience Mapping + Gap Audit
Hot seat working session — Faith’s eyes on your specific business
Structured peer review with prompt sheet
Coffee, tea, snacks + lunch included ( I PROMISE you will be well fed).
4 seats maximum — intentionally tiny
$997 Pay In Full →
2 Payments of $500 →
Let me be VERY clear about something:
Your client experience starts before anyone pays you.
How you:
respond
communicate
present your work
follow up
That IS YOUR BRAND.
I’m the crazy one who notices everything about client experience.
Whether you’re my waitress or the wedding planner I hired—if something’s off, I see it. I’m psychotic about details (in the best way). And running our masonry business proved what I already knew: when your client journey is seamless from start to finish, you instantly stand out.
You can have the slickest systems in the world, but if the experience feels flat—if the way you communicate doesn’t make people feel cared for—nobody’s going to remember you. Or rebook you. Or rave about you.
A client journey should feel good. It should wow people. It should make “working with you” the easiest yes of their week—not a meh box they tick off. That’s what I help you build.
Frequently Asked Questions
Questions from people who know “fine” is a red flag.
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Service providers who already have an offer and clients but know their experience could be tighter, more intentional, and more aligned with how they actually want to be known. You don’t need to have it figured out before you arrive. That’s literally the point of coming.
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Most CX conversations start at onboarding. We start at the first impression — your content, your comments, your DMs, the way you talk about your work. Because that’s where your experience actually begins. We audit all of it.
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Yes — because systems aren’t the problem. Disconnection to people experience YOU is. We’re not adding more tools. We’re making sure what you’ve already built actually reflects the experience you want people to have.
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Four. Maximum. The day is meant to be super personal, super bougie ha. You get real attention on your actual business from me. I am an extreme extrovert but would you believe, I THRIVE in smaller groups
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Yourself. A good freaken attitude, a hungry stomach, a sense of humor and dash of humility.
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A full experience map. A gap list. A peer review. And one specific next step you can take this week.
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Once you register I’ll send through travel information, but I am 10 minutes drive from any Ferry coming from NYC (Highlands, Atlantic Highlands or Belford) and my closest airport is Newark.
In-Person Workshop
If people are forgetting how it felt to work with you…
If your online presence and your backend feel like two different businesses…
If you’re ready to make the full arc as intentional as the work you actually do —