BUSINESS INFRASTRUCTURE AUDIT
Just because you’re high functioning, doesn't mean you’re highly efficient
Walk away with a systems strategy that finally supports your big-picture plans — not buries you in more busywork
“Things are running… but something still feels off.”
Every decision, every deadline, every “quick check” lands on YOU.
Not because your team is incompetent, but because you made yourself the system.
The work gets done.
The team shows up.
You’ve got systems, tools, a solid client roster.
And yet — growth feels weirdly stuck.
Like everything’s technically working, but scaling?
Not so much.
Just because your ops work doesn’t mean they’ll scale.
That’s where the Ops Diagnostic comes in.
You’ll walk away with a custom strategy and support system designed to take you out of the day to day — and finally make your big-picture plans feel doable (and exciting as hell).
Ops Diagnostic
Business Infrastructure Audit
You’ve got a vision for where you’re going — and the team to help you get there.
But between client work, chaos, and constant decision-making… that vision is collecting dust.
The Ops Diagnostic is a 1-week deep dive into your team, workflows, and operations so you can finally scale with a support system that doesn’t depend on you being in every Slack thread or task comment.
I’ll interview you and your team separately to map how work actually flows… and where it stalls.
We’ll surface the hand-holding, the patchwork systems, the “only you know how to do this” gaps.
Your business shouldn’t collapse every time you take a day off.
The TEAM Audit Method
TALK
→ We kick off with a founder convo to unpack how you think things are running.
EXAMINE
→ I speak with your team 1:1 to see how it actually runs behind the scenes.
ALIGN
→ We compare input to surface the hidden gaps, broken comms, and role creep.
MAP
→ You get to be a strategic CEO with simple operations, not a reactive task manager.
What happens when your team stops depending on you for everything…
Meet Ceels Lockley
Offer Strategist & Business Coach
Business Model: Group Coaching Program I Done-With-You Services I Mini Courses
Team: Herself + Long-Term VA
Main Challenge: Capacity strain, systems relying heavily on her
Ceels was juggling every part of her business herself. Marketing, launches, backend systems all stuck in her hands (even though she had a phenomenal VA who was also at capacity).
Being a “visionary” felt impossible. Her capacity was maxed. Her evenings were swallowed by work.
Now, she has an operational plan, a supported team, and systems that finally match her actual vision as a CEO.
“My business feels so much lighter. I feel more strategic. I’ve got new people in place — and I couldn’t have done that without the Ops Diagnostic.”
“I finally feel like the CEO again.”
Meet Lakeisha Swain
CEO of Tandem Behavioral Health
Business Model: Outpatient Care I Peer Recovery Support I
Team: Herself + Director of Ops + Clinical Supervisor + Clinical Coordinator + 30+ Staff
Main Challenge: Her business was growing, but the operational infrastructure, leadership alignment, and team systems were not keeping up causing confusion, breakdowns, and constant oversight required from her
Lakeisha was leading a DFY behavioral health agency while navigating nonstop fires — building issues, failed systems, confused staff, and a fractional COO who created more chaos than clarity. Her team needed direction, roles weren’t clear, and growth felt impossible.
She even questioned whether she wanted to keep the business.
Now, her organization finally has structure, alignment, and leadership support. People are in the right seats, core systems are being rebuilt, and a new CEO is being hired so she can step out of the day-to-day and lead from vision instead of crisis.
“Faith gave us clarity, direction, and a plan. We have a roadmap, we’re aligned, and I finally feel confident in the future of the business again.”
Meet Emelie Sanders
Head Honcho at Pass the Queso
Business Model: Group Program I Digital Products I Membership I Mastermind
Team: Herself + OBM
Main Challenge: Everything lived in her head, tiny tasks constantly pulling her out of strategy, and no operational structure to support hiring
Emelie was running a wildly creative business…
but every project, decision, and tiny detail still flowed through her.
She couldn’t detach.
Her business was growing but the structure behind it wasn’t.
She finally has room to lead creatively instead of constantly prepping work for others.
“Before Faith, my whole business was in my head. We had contractors and projects everywhere — it was messy. Faith built the systems, team comms, and structure we needed. It changed everything.”
Build a business that pays you like a CEO, without needing you like a project manager.
Investment
(This is the last ops decision you’ll have to make for a while, promise!)
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To understand how you think your business runs, what’s currently on your plate, and what you wish your team could handle. We’ll surfacing your default operating patterns and vision.
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Because your team has the receipts! These uncover where work stalls, gets duplicated, or default-routes through you. We’ll identify how things work when you’re not in the room.
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To compare founder perception with team reality. We identify misalignments, dependency issues, and you start to see the possibilities of your team moving without hand-holding.
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To review the findings together, walk through your documentation, and prioritize what needs fixing. Instead of looking at a PDF, we’ll walkthrough your best next steps.
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To turn your invisible ops into visible, fixable systems – ones your team can use immediately.
Priority Scorecard: So you know what to fix first
Master To-Do List: So you know everything that needs doing
Visionary Operating Manual: So your team understands how to work without pinging you for every decision
Decision-Making Matrix: So you’re not the only one with final-say authority
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You were never meant to do this alone. 60 days after your Ops Diagnostic is delivered I’ll be there every step of the way to keep the momentum going.
For You + 1 Team Member:
$3,000 Pay-In-Full
2 Payments of $1,500
Up to 3 Payments
Additional Team Member Interviews: $250
Some teams are bigger. If you want a full-picture ops audit across multiple functions, you can tack on more voices—so no stone (or department) goes unturned.
People call me when everything technically works, but they’re overwhelmed AF.
Hey, I’m Faith Morris!
I’m obsessed with helping you see how your business actually operates when you’re not in the room and fixing the gaps that keep you doing the job of 5 people.
This isn’t my first rodeo OK it’s more like my third.
I spent 8 years in Aged Care and Disability Coordination, where I was managing $IM budgets, navigating government red tape, and putting out fires before I had my morning coffee. I learned how to lead under pressure, build trust quickly, and create systems that actually work for real people, not just on paper.
Then, I co-ran a stonemasonry business with my husband, where I did literally everything except lay the stone. From client management to quoting to backend systems, I built the operations that took us from scrappy startup to fully booked 4 months out within 1.5 years.
I’m not here to impress you with buzzwords. I’m here to help you actually run your business in a way that feels doable, profitable, and sane.
Because if your business needs you to function, it’s not really scalable.
Frequently Asked Questions
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Nope! Come as you are (bras optional) on each call and I’ll handle the rest.
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When was the last time you really looked at your team structure and business? This is like an annual oil change, but for your team.
This is for you if you’re on the tip of growth or planning your next hire.
If you have at least 1 team member, this helps you keep your shit tight.
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As much as I’d love to roll up my sleeves with you during the audit, implementation isn’t included in this phase. This Ops Diagnostic is about clarity, not execution. But if you want help turning the plan into action after? My 6-week sprint is made for exactly that.
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I mean… their loss. (Kidding. Kind of.)
But honestly , a non-negotiable for this offer is connecting with at least one team member. I need to understand what’s really happening when you’re not in the room. If your team isn’t open to that, this probably isn’t the right fit (yet!). This work only works if we all have a seat at the table.
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The whole Ops Diagnostic happens over 1 week. You get 2 calls: one with you to kick things off, and one after I’ve spoken to a team member to walk you through your custom deliverables and next steps. Fast, focused, and designed to give you clarity QUICK.
You weren’t meant to run your business like a task rabbit.
You’re the visionary. The leader. The one with the plan.
But if every client, task, and timeline still runs through you — you don’t have a business that can scale.
You have a full-time job with CEO stress and middle-manager energy.
Let’s fix that.
Book the Ops Diagnostic and walk away with a smarter system, a sharper strategy, and a support structure that doesn’t need your constant input.