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CX AUDIT

Systems don’t sell. Experiences do.

Create a client experience that your clients start name-dropping you like, “Oh, you haven’t worked with her yet??”

Make me MEMORABLE

Nothing’s broken, so no one’s complaining. But you’re still cringing at every detail that feels off...

If “it’s fine” still leaves you wondering if your client experience is actually doing what it should, you’re right.

You’ve got the Asana board.

The Dubsado flow.

The templated emails that technically go out on time.

And still... you’re left side-eyeing the whole thing.

Because even though your clients aren’t complaining, you know this experience could be better.

Sharper. More memorable.

People love how “organized” you are. But no one sees how often you wonder if that organization is actually doing its job, or just good enough.

You don’t give a fuck about clean workflows, you want clients who can’t shut up about you.

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CLIENT EXPERIENCE AUDIT: ORDINARY TO OBSESSED

Your backend looks tidy, but does it meet your actual standards?

For service providers who wanna vomit in their mouth at “done is better than perfect! 💅🏻”

We’re tightening the loose ends, triple checking every touchpoint and catching the silent breakdowns.

We’ll walk through the flow (what’s actually happening), the feels (how it lands), and the fine print (what you’ve ignored for too long)—so your clients don’t just get a good experience...

They obsess over it.

Make People Obsess Over Me

What’s Included

Let’s tighten every loose end, shall we?

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The Deep Dive Call

90 minutes on Zoom, where I show up post-stalking every inch of your client flow.

We audit every moment – what’s working, what’s iffy, and what’s low-key embarrassing

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Your Bottleneck Report + Fix-It Roadmap

A custom doc outlining what’s solid vs cracked vs falling apart.

Plus, 3 high-impact fixes you can actually do this week and trusted referrrals.

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Follow-Up Call

Two weeks later, we check in.

What’s landed? What’s still weird? What got stuck? We want to make sure the changes are sticking.

The way you show up matters more than the tools you use.

Some of my favorite clients in different stages of business and industry:

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If it’s not seamless, it’s not good enough

You didn’t build a business to feel “meh” about how people experience YOU from start to finish and beyond.

The clear-cut plan to fix what’s “fine” and make it freaking phenomenal.

  • A 90-minute 1:1 audit call (after I’ve already poked into every single step of your client flow)

  • A fully customized Bottleneck Report + Fix-It Roadmap so you know exactly what to fix and how

  • A follow-up call two weeks later to make sure it’s actually working (and you’re not stuck)

$650 Pay In Full →
2 Payments of $325 →

Make People Obsess Over Me
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I’m the crazy one who notices everything about client experience.

Whether you’re my waitress or the wedding planner I hired—if something’s off, I see it. I’m psychotic about details (in the best way). And running our masonry business proved what I already knew: when your client journey is seamless from start to finish, you instantly stand out.

You can have the slickest systems in the world, but if the experience feels flat—if the way you communicate doesn’t make people feel cared for—nobody’s going to remember you. Or rebook you. Or rave about you.

A client journey should feel good. It should wow people. It should make “working with you” the easiest yes of their week—not a meh box they tick off. That’s what I help you build.

Frequently Asked Questions

Questions from fellow perfectionists who know ‘fine’ is a red flag.

  • Well for one I’m a pyschopath and TWO I don’t offer you systems, believe touchpoints > systems

  • Nope but the 30-minute call will give us time to catch up and check in and see how you are going.

  • 48 hours after our initial call you will receive a CUTE Google Doc with your Bottleneck PDF, Fix-it Roadmap and 3 actionable steps to freaking GO

  • Yes, the follow up call expires after 1 month of our initial call.

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NEWSLETTER

Stay in the know with
my weekly(ish) ops newsletter!

Ops support for the entrepreneurs who are done being the sole keeper of how everything actually gets done.

I so need this
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Make people OBSESS over your client journey

and yeahhhhh you’re gonna need to do way more than have a cute onboarding and offboarding sequence

So if “fine” makes you itchy...

If your systems feel tolerated instead of talked about...

If you’re ready to finally make the backend feel as brilliant as the work you do…

This is your next move.

Ugh, triggered